This Customer Subscription Agreement (the "Agreement") applies between StoreTurnAI LLC ("Provider") and the business that subscribes to StoreTurnAI ("Customer"). It adds business-to-business commitments on data handling, security and service to the Terms of Service and Privacy Policy, which are incorporated by reference. If this Agreement conflicts with the Terms of Service, this Agreement controls for subscribing business customers.
1. Services and subscription
Provider will make the StoreTurnAI Service available to Customer and its authorized users for the plan and number of store locations Customer selects at checkout or in Account Settings (the "Order"). Each Order, its price and billing terms are part of this Agreement. The Order starts on the day the subscription activates and renews monthly until cancelled under the Terms of Service.
2. Fees and payment
Customer will pay the fees for its plan through Stripe. Fees are non-refundable except as required by law. Provider may change prices with at least 30 days' notice before the next renewal.
3. Customer Data and data processing
Customer owns Customer Data. Provider acts as Customer's service provider and processor and will process Customer Data only to provide, secure, support and improve the Service, on Customer's documented instructions (this Agreement and Customer's use of the Service), and as required by law.
Provider will not sell Customer Data, use it for targeted advertising, or combine it with other customers' data in an identifiable form.
Provider uses the subprocessors listed in the Privacy Policy and will give notice of new subprocessors that process Customer Data by updating that list.
Provider will reasonably help Customer respond to privacy requests that relate to Customer Data.
4. Security
Provider will maintain reasonable administrative, technical and physical safeguards suited to the nature of the data, including encrypted connections, workspace-isolated database access, role-based permissions, server-only credential storage, daily automated backups and security monitoring.
Provider will notify Customer without undue delay, and in any case within the time required by applicable law (including C.R.S. § 6-1-716), after confirming a security breach affecting Customer Data, and will share available information Customer needs to meet its own obligations.
5. Confidentiality
Each party will protect the other's non-public business, technical and financial information with at least reasonable care, use it only to perform this Agreement, and disclose it only to people who need to know it and are bound by similar duties. These duties do not apply to information that is public, already known, independently developed or lawfully received from others, and they allow disclosure required by law with notice where permitted. StoreTurnAI's software, formulas and methods are Provider's confidential information and trade secrets.
6. Service availability and support
Provider will use commercially reasonable efforts to keep the Service available, excluding planned maintenance and events outside its reasonable control. Support is available at support@storeturnai.com and 719-431-0901 during normal Mountain Time business hours. No service-level credits apply unless stated in a signed Order.
7. Data export and deletion
During the subscription, Customer may export its reports and data from the Service. After the subscription ends, Customer may request an export within 30 days; Provider will then delete or de-identify Customer Data within 90 days, except as required for legal, tax or backup retention, which remain protected by this Agreement until deleted.
8. Warranties
Each party confirms it has authority to enter this Agreement. Customer confirms it has the rights and has given the notices needed to provide Customer Data. Provider will provide the Service in a professional manner consistent with its documentation. Except as stated here, the disclaimers in the Terms of Service apply.
9. Liability
The limitations of liability in the Terms of Service apply to this Agreement, except that they do not limit a party's liability for fraud, gross negligence, wilful misconduct or Customer's payment obligations.
10. Term and termination
This Agreement lasts while Customer has an active subscription or trial. Either party may terminate for the other's material breach that is not cured within 30 days after written notice. Sections about fees owed, Customer Data, confidentiality, liability and governing law survive termination.
11. Governing law and notices
This Agreement is governed by Colorado law and applicable US federal law, with exclusive jurisdiction in the state or federal courts located in Colorado. Notices to Provider go to support@storeturnai.com; notices to Customer go to the account owner's email address. Signed custom agreements (for example, for 10 or more stores) override this standard Agreement where they conflict.